Page Title: Help for Journal Subscribers | Health Affairs

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Page Description: Find information for individual and institutional subscribers to the Health Affairs peer-reviewed journal, including quick answers to frequently asked questions.

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Page Text: Domain:  healthaffairs.org Option:  Cookie In addition, you must explicitly configure EZproxy to handle HTTPS so that the EZproxy connection is not lost when the user logs in. If HTTPS handling is not already set up, you need to configure EZproxy for SSL. Authenticate End User by IP Address Select the IP Ranges section. Configure the IP information as required. Obtain Usage Data Reports Select the Usage Reports section. Make the appropriate selections and click Submit reports request. The Usage Report will be emailed to you. Manage Institutional Administrators Select the Manage Administrators section. To designate a new institutional administrator, enter and submit the email address of the new administrator. An email containing an activation code for the institutional administrator role will be sent to the specified email address. To remove the institutional administrator role of a user, select his or her name and click Delete. Individuals An individual subscription is designated for one user (personal use) and is not transferrable. An individual may qualify to receive a discounted student subscription to Health Affairs if they are currently a full-time student in a college or university setting, do not have full-time employment in the field, and can provide a copy of a current valid student I.D., upon request. Otherwise, the standard individual subscription rate will apply. When you purchase an online subscription, you will receive an email verification with a link to verify your email. Once you verify your email address you will be asked to establish a password. The Health Affairs Individual Subscription Agreement specifies that you are the only person licensed to use the subscription, username and password. You can view the Individual User Guide here . It provides step-by-step instructions on signing in, resetting your password, how to sign up for alerts, and more! To log into your individual subscription, please click the profile icon in the top right hand corner on our web site here . Your username is your email address provided for your subscription account. If you have forgotten your password, please click "Forgot Password?" on the user login screen. If you do not receive this reset email, please check your spam folder. If your email address listed for online access has changed, you will need to contact [email protected] for assistance. To change your mailing address please click on My Account , select “Change my shipping address,” and look up your account with your email and zip code or last name and zip code. Your Subscription Number can be found in your payment confirmation email/letter, your welcome email/letter, or on the label of your print journal, if you receive one. You may also find it online using the email address on file. If you access Health Affairs using a computer at your institution and the subscription account has been setup with IP recognition, you will see your institution's name at the top of the Health Affairs web page confirming you are signed in as an institutional user. Recommendation Does your institution currently subscribe to Health Affairs? If not, please select the form below to submit a recommendation for a Health Affairs subscription. Upon receipt, we will contact your institution or corporate library about the benefits of subscribing to Health Affairs. Recommend To Your Librarian Form Automatic Renewals All subscriptions purchased online are set up to automatically renew until you notify us to stop. You can change your auto-renewal preferences at any time through the following options: a) Click “Update my autorenew preference” b) Look up your account with your email and zip code c) Update your autorenew setting to “OFF” Contact customer service by phone at 866-271-8529 or 847-513-6133 Residents of Vermont and two (2) year subscriptions are not eligible for automatic renewal. Free Trial Access For Institutions Health Affairs is pleased to offer free 3-month trial access to institutions, including academic, corporations, non-profits, hospitals/medical centers, and government. To request a trial, please contact us at [email protected] . Cancellation Policy To cancel your subscription, please contact Health Affairs at [email protected] or call 301-347-3900. Please note, no refunds will be given for cancellations made 6 months after the subscription start date. Qualifying cancellations will receive a refund of unserved issues. Single Sales If you do not have a subscription, you may order single copies of an article online on a pay-per-view basis on our website by clicking on full text or pdf of the article you would like to purchase. You will be provided with options to purchase a single copy. The most current 3 years of content from Health Affairs is behind a paywall.  There is then a period of free access before older content is placed behind a paywall to help sustain the maintenance of the archive.  Older content is available for a nominal pay per article fee, or can be accessed via a subscription. To restore access to single article/issue purchases, click on “Restore content access” under the option to purchase. You will be required to enter the email address provided with your order and click “Send Restore Email”. To purchase 100 or more copies of the same article, please see Article Reprints and e-Prints . To order a print copy of single issues, please visit here to order. To inquire about discounts on bulk issue orders or to seek a replacement back issue, please Contact Us . We guarantee the quality of our product with a 100% Money-Back Guarantee if for any reason you are not satisfied. For further information, please contact Health Affairs Customer Service . 1220 19th Street, NW, Suite 800 Washington, DC 20036

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