Page Text: Customer Care
Have a question about the Design Milk Shop? Check out our FAQs below.
If you have any questions on your order, the quickest way to get a status update is to grab your order number and use our order status tracker .
Need a little more help? You can reach us by submitting a request through our contact form or by calling 877-546-0816 M-F 9am to 6pm EST or try our chat function in the bottom right of the website anytime.
If you want to get in touch about editorial, advertising, or something else, head over to our Contact page .
Placing an Order
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You can also pay with PayPal, Apple Pay, or Google Pay.
Do you charge sales tax?
Since Design Milk is based in the US, we're required to charge sales tax in our home state of Ohio. We may also be required to charge sales tax in other states, depending on economic nexus laws. Sales tax is automatically calculated during checkout.
Do you offer a price-match guarantee?
If you find one of our products for a lower price somewhere else, we'll do our best to match it. To get a price match, please reach out to us through our contact form before placing your order.
Do you offer gift wrap or gift messages?
We unfortunately cannot off gift wrap or custom gift messages at this time.
Shipping
How much does shipping cost?
We only ship to the U.S., Canada, and Mexico.
Shipping is automatically calculated at check-out based on your location and the location your project is shipping from.
We support and represent small, independent brands and makers and if you order from multiple brands, your shipping fees may increase to cover the expense of shipping from each of these individual makers.
We offer free shipping for most orders over $50 shipped within the United States (*some exclusions may apply). If you’re located in the contiguous United States and you order $50+ from qualified designers within the United States, free shipping will be automatically applied at checkout.
Shipping to Alaska, Hawaii, Canada, and Mexico is $25
Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.
Customer service hours are 9am-6pm EST Monday – Friday.
Do you offer international shipping?
At this time Design Milk only ships to the U.S., Canada, and Mexico.
When should I expect my order?
Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. When you check out, you'll see a shipping estimate that will indicate how long it will take for your item to reach you after it's shipped.
Returns
What is your return policy?
We offer a 14-day return policy from the date you receive your order.
We will accept returns on eligible products for a refund in the original form of payment or store credit, minus the cost of return shipping.
All returns must be initiated with our Customer Service Team within 14 days of the day you received the product and shipped to us within 7 days of receiving a return label. All returned items must be in new and unused condition, with all original tags and labels attached.
NOTE: Smoking accessories, custom products, face masks, and personal care products are not eligible for returns.
Our products are often custom made by independent designers from around the world. We will do our best to work with you should there be a problem, although some items are not eligible for return. These exclusions are detailed out on individual product pages.
To start the process of your return, or if your item arrives damaged, please reach out to us through our contact form or call 1-877-546-0816 M-F 9am to 6pm EST within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) form. After receiving a RMA number, place the item securely in its original packaging along with the return form provided, and mail your return the item to the address provided by our Customer Service Team.
Refunds are issued once the product is received and will be made in the original form of payment. Credit card refunds may take up to 14 days to process.
Customer service hours are Monday - Friday 9am – 6pm EST. Please allow us up to 24 hours for us to respond.
Something's wrong with my order. What do I do?
We're sorry about that! Contact us through our contact form or call 1-877-546-0816 M-F 9am to 6pm EST and we'll sort it out.
Can I exchange an item I ordered?
We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.
Other Stuff
Can I sell my products on Design Milk?
We scour the globe for the best of modern design—everything in our shop is something we love. If you want to share your products with us, send us an email at brands@design-milk.com .
What's your privacy policy?
You can read our full privacy policy right here .
What if I have a question that isn't answered here?
You can reach our team through our contact form or by calling 1-877-546-0816 M-F 9am to 6pm EST with any questions.
A quick note about wellness products
We personally love all of the skincare, personal care, and wellness products on Design Milk, but keep in mind that any statements about their effects have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
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Get in the Know
You’ll always hear it from Design Milk first. Our passion is discovering and highlighting emerging talent, and we’re energized by and for our community of like-minded design lovers — like you!
About Design Milk