Page Title: Contact Macquarie Bank | Macquarie

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Page Description: Contact our client service specialists to discuss your personal banking needs including transaction accounts, credit cards, home loans and financial advice.

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Page Text: Can I open more home loan offset accounts? Close If you have an Offset Home Loan account with a BSB starting with 182 You can open up to 10 offset accounts which can be linked to an offset home loan account if you’re a single or joint borrower. Offset accounts aren’t available for any other type of home loan. The linked home loan must meet the following criteria: You have a variable rate offset home loan (offset accounts can’t be linked to fixed rate loan accounts) Single or joint borrowers You have less than 10 offset accounts linked to your home loan The borrowers are not a company or trust. Company and trust borrowers can’t open additional offset accounts after your loan settles. Your new offset account can be either single or joint. Please note joint accounts are limited to two joint account holders who are party to the linked home loan. All offset account holders must be account holders of the linked offset home loan. To open additional offset accounts via Macquarie Online Banking: Log into Macquarie Online Banking Click Open an account at the top of your accounts list Find the offset account option and click Open an account Select the home loan account you want the new offset account to be linked to. Only eligible offset home loans will display in this list If you chose to link a joint home loan, select the account holders you want to have access to your new offset account. You can choose to have a single or joint offset account. We only offer joint offset accounts with a maximum of two accounts holders, and all offset account holders must be account holders of the linked offset home loan Select whether you want a debit card or not. If you want to use ApplePay or GooglePay for this account, select Yes as you’ll need the debit card to activate this on your mobile device Select answers to the three account questions. Your answers will not be used for marketing purposes Click Open account. If you applied for a joint offset account, your joint account holder will need to review and approve the application. To review and approve an application for a joint offset account via Macquarie Online Banking: Log into Macquarie Online Banking Click the bell icon at the top left of the screen to find the notification alerting you that your joint holder has made a request to open a joint offset account with you. Click Review Read the offset account info and click Open an account Select whether you want a debit card or not. If you want to use ApplePay or GooglePay for this account, select Yes as you’ll need the debit card to activate this on your mobile device. If your joint applicant also requested a debit card, your card will be sent to their address. If you request a debit card and your joint account holder did not, your debit card will be sent to your specified address Select answers to the three account questions. Your answers will not be used for marketing purposes Click Open account. To open additional offset accounts via the Macquarie Mobile Banking app: Log into the Macquarie Mobile Banking app Click the menu icon at the bottom right of the screen Scroll until you find the offset account option, and click Open an account Select the home loan account you want the new offset account to be linked to, then click Next. Only eligible offset home loans will display in this list If you chose to link a joint home loan, select the account holders you want to have access to your new offset account. You can choose to have a single or joint offset account. We only offer joint offset accounts with a maximum of two accounts holders, and all offset account holders must be account holders of the linked offset home loan Select whether you want a debit card or not. If you want to use ApplePay or GooglePay for this account, select Yes as you’ll need the debit card to activate this on your mobile device Select answers to the three account questions. Your answers will not be used for marketing purposes Click Open account. If you applied for a joint offset account, your joint account holder will need to review and approve the application. To review and approve an application for a joint offset account via the Macquarie Mobile Banking app: Log into the Macquarie Mobile Banking app Click the bell icon at the bottom right of the screen and look for the notification alerting you that your joint holder has made a request to open a joint offset account with you. Click Review Read the offset account info and click Open an account Review the linked home loan account and the offset account holders, then click Next Select whether you want a debit card or not. If you want to use ApplePay or GooglePay for this account, select Yes as you’ll need the debit card to activate this on your mobile device. If your joint applicant also requested a debit card, your card will be sent to their address. If you request a debit card and your joint account holder did not, your debit card will be sent to your specified address Select answers to the three account questions. Your answers will not be used for marketing purposes Click Open account. If you have an Offset Home Loan account with a BSB starting with 183 Additional offset accounts aren't available for these Offset Home Loan accounts. Can I redraw on my home loan? Close Redraw is a product feature that allows you to make extra payments to reduce the outstanding balance of your home loan, which in turn reduces the amount of interest you pay. A redraw facility may allow you to access the extra payments you’ve made up to your loan limit at that time. Redraw is a product feature enabled on most home loan products except for: construction loans with a BSB starting with 183 accounts during a fixed rate period. Any extra payments you’ve made whilst your interest rate is fixed is only available at the end of your fixed rate period SMSF home loans. Your redraw balance may change over time depending on several factors, including: loan limit changes repayment amount changes missed or late repayments and fees. The below is an example explaining how redraw works where an extra payment has been made and the repayment amount has not changed on the home loan. Sarah has a $300,000 home loan with a 30-year term. 10 years into her loan she makes an extra payment of $50,000. Her repayment amount does not change and the extra payment she’s made means she is paying less interest on her home loan. This results in Sarah paying off her home loan sooner. Because Sarah has maintained her repayments at the same amount, she can access her redraw balance up until her loan is paid off. If she continues to keep her loan open after it’s paid off, then available redraw will start reducing to ensure her home loan limit is $0 at the end of her loan term. Checking your redraw balance You can view or access your redraw fee free by using Macquarie Online Banking or the Macquarie Mobile Banking app. To check your available redraw balance on Macquarie Online Banking: Hover over the home loan account in the account list Select I want to Available funds for redraw is shown as Redraw balance under Account Summary. Alternatively, you can: Select your home loan account from the account list Select I want to in the banner near your account product name (or account nickname) Select View account details in the menu drop-down Available funds for redraw is shown as Redraw balance under Account Summary. To check your available redraw balance on the Macquarie Mobile Banking app: Select a home loan account from the main screen Available funds figure is displayed at the top of the screen above account balance. Accessing your redraw balance To access your available redraw balance on Macquarie Online Banking: Select the icon from the side menu; or first click on the icon in top left-hand corner to display the side menu Select the home loan account with available redraw balance Select the Macquarie account you wish to pay to, or New payee/biller. To access your available redraw balance on the Macquarie Mobile Banking app: Select the icon on the front screen Select either Internal transfer or Make a payment Select the home loan account with available redraw balance Select the Macquarie account you wish to pay to, or New payee/biller. The daily limit for Pay Anyone and BPAY payments from your home loan can be viewed here . To access redraw on your Reverse Mortgage or Accommodation Bond loan, please call us on 1800 007 722 (+61 8245 4383) from 8am to 7pm (Sydney time) Monday to Friday. ® Registered to BPAY Pty Ltd ABN 69 079 137 518 I don’t have access to my Macquarie Authenticator app. What should I do? Close Depending on your security level , we ask you to verify transactions and account changes made online via your Macquarie Authenticator app. Did you know you can still use the rolling code provided by Macquarie Authenticator even if your phone is not connected to the internet? Click Verify another way on the verification required panel Select rolling code Click Continue. If your Macquarie Authenticator app is completely unavailable (lost your phone?), for security reasons, give us a call on 133 174 (+61 2 8245 4470), 24/7. Home loan starter kit Close Congratulations on the settlement of your new home loan. This is an exciting time for you, and we want to ensure you’re equipped to set up your home loan the way you want to. We’ve listed below some of our most viewed articles which may help you. If you can’t find the information you require in these articles, you can search from the main Help Centre page or contact us via email or phone. Macquarie Online Banking and Macquarie Mobile Banking app

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Contact us Log in Access and manage your account online anytime, anywhere. We're ready to answer your questions Personal banking Popular FAQs for car loans How can I get a car loan payout figure? Can you explain my car loan payout figure? What can I do on YourLease? What fees apply on establishment of a Macquarie car loan? Popular new client FAQs for car loans How can I apply for a Macquarie Car Loan? Do you offer car loans for used cars? Can you source vehicles? What documents do I need to complete a car loan application? How long does my car loan pre-approval last? Why do I need to provide a certified copy of my identification documents? Popular existing client FAQs for car loans Can I make extra payments on my car loan? What should I do if I can’t make a car loan payment? What documents can I request for my car loan? Popular FAQs for bank accounts Transaction and Savings Account Comparison Page I don’t have access to my Macquarie Authenticator app. What should I do? I’ve forgotten my bank account card PIN. What should I do? How do I open a Macquarie Transaction Account? Transaction and Savings account starter kit Are there any deposit conditions on my Transaction and Savings account? How is interest calculated? How do I download a bank account statement? Popular FAQs for credit cards What do I do if my credit card is lost, stolen, or misplaced? How do I view or update my contact details? I’ve forgotten my credit card PIN. What should I do? How do I apply for a Macquarie credit card? Can I add an additional cardholder to my credit card account? Can I increase or decrease my credit card limit? Can I transfer a balance from another credit card to my Macquarie credit card? What is a balance transfer and how does it work? When will I receive a credit card statement? Popular FAQs for home loans Can I open more home loan offset accounts? Can I redraw on my home loan? Home loan starter kit How do I activate my Macquarie Debit Mastercard? Popular new client FAQs for home loans How do I apply for a Macquarie Home Loan? How is interest calculated on my home loan? How is my principal and interest home loan repayment calculated? Popular existing client FAQs for home loans What is Loan to Valuation Ratio (LVR)? Popular FAQs for investments and super How do I deposit funds into my investment, SMSF, or trading account? How do I pay rollovers into my Macquarie superannuation account? How do I download a periodic or tax statement? Popular FAQs for cash management accounts Popular FAQs for cash term deposits How do I open a Macquarie Term Deposit account? How do I withdraw funds from my Term Deposit account? How do I make deposits to my Term Deposit account? How can I provide maturity instructions for my Term Deposit? Popular FAQs for wrap investments, super and pension How do I open a Macquarie Online Trading account? How do I transfer shares to a Macquarie Online Trading Account? How do I trade with Macquarie Online Trading: Single Order? What type of investments can I access on Macquarie Online Trading? How do I create, edit, or delete a watchlist? Business banking Popular new client FAQs for commercial car loans How can I apply for a Macquarie commercial Car Loan? Popular existing client FAQs for commercial car loans Brokers Advisers Popular FAQs for advisers How can I make Adviser Initiated Payments (AIP) from the cash account? How can my client make payments into their cash account? What is Request Centre? What does the narration of “Rebate of Adviser Commission” mean? How do I register new staff members to have access to Adviser Online? Popular FAQs for Cash How do I see case details on Request Centre? What information do I need to provide for my client as an individual? Popular FAQs for managed accounts How do I in-specie transfer assets from a Wrap account into an SMA? Can I set up Automatic Income Redirection and SMA Income Redirection? How can I view and download the cash transactions of my client's Wrap account and linked SMAs? Popular FAQs for online trading How do I register for Online Trading? How do I trade with Macquarie Online Trading: Managed Funds? Can my clients trade through Macquarie Online Trading? Popular FAQs for SMSFs Popular FAQs for Wrap What are tax elections? Do you have previous tax years’ resources for Macquarie Wrap? How do I use the fee calculator? Corporate Feedback and Complaints Accessibility options Manage your account online Help Centre Chat to us via social Car loans  New finance enquiries  Existing client account enquiries  Bank accounts  New clients  Existing clients  Credit cards  Home loans  Investments and Super  Cash Management Accounts  Term Deposits  Wrap Investments, Super and Pension  Online Trading – new clients  Online Trading – existing clients  Private banking  Business banking accounts and loans  Commercial car loans  Commercial brokers  Home loan brokers  Car loan brokers  General enquiries  Managed Accounts  Online Trading  SMSFs  Specialist Investment  Careers  Media  Investor relations  ASIC Reference Checking  Teletypewriter (TTY) number SMS Relay number   Voice Relay number 

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