Page Text: Shipping policy
Unless otherwise marked our online prices include shipping around Australia (NT and WA are excepted).
Shipping is done by a range of couriers depending on the delivery location. We find that rural or semi-rural properties are best served by Australia Post. TOLL work well for residential and business addresses. Metropolitan residential addresses can be served by most couriers.
If you have a courier preference, please let us know by replying to the order confirmation email.
If there is a safe place to leave a package, please let us know by replying to the order confirmation email.
Shipping to Melbourne, Sydney, Brisbane and Canberra typically occurs within 2-3 weeks from ordering. Shipping time varies between couriers (Australia Post can be slower, but TOLL re-delivery attempts can also add significant time). Since COVID 19 some unexpected delays can occur.
Large bulky items such as the Sandstone Plinth and Extra-Large Dish require quotes from freight companies before the purchase can be confirmed. Please contact us.
If the postal address is a PO Box then Australia Post is used (private operators will not deliver to a PO Box).
International shipping is usually done via DHL, and this incurs extra cost calculated at the checkout. Any taxes and duties are not covered by us.
We are always happy to discuss shipping options with our customers. Don't hesitate to contact us!