Page Text: 22% CX: Improving customer experience
27% EX: Improving employee experience
29% Ops: Improving efficiency / reducing costs
22% Security: Improving corporate governance, enhancing security and reducing risk
To deliver on these initiatives, organizations are embracing multi-cloud architectures.
They use these specific actions:
CX
Build and deploy apps anywhere, serving customers faster everywhere
1 Modernize IT infrastructure and apps for cloud
2 Adopt cloud-native architecture and modern DevOps practices to introduce new products
3 Deliver a seamless customer experience across every channel
Ops
Automate how data is leveraged between systems
1 Automate and consolidate IT and data infrastructure
2 Increase investments in advanced analytics, AI/ML and automation
3 Modernize core apps and services
EX
Provide secure access between every service and every endpoint
1 Modernize IT infrastructure and apps for cloud
2 Deliver high-performance, secure access to apps and data from any device and location
3 Improve remote workforce management tools (e.g. VDI)
Security
Safeguard all environments with an integrated, intrinsic security strategy
1 Operationalize Zero Trust security across the IT environment
2 Protect against ransomware and other endpoint and network threats
3 More efficient threat detection
CX
Build and deploy apps anywhere, serving customers faster everywhere
1 Modernize IT infrastructure and apps for cloud
2 Adopt cloud-native architecture and modern DevOps practices to introduce new products
3 Deliver a seamless customer experience across every channel
Ops
Automate how data is leveraged between systems
1 Automate and consolidate IT and data infrastructure
2 Increase investments in advanced analytics, AI/ML and automation
3 Modernize core apps and services
EX
Provide secure access between every service and every endpoint
1 Modernize IT infrastructure and apps for cloud
2 Deliver high-performance, secure access to apps and data from any device and location
3 Improve remote workforce management tools (e.g. VDI)
Security
Safeguard all environments with an integrated, intrinsic security strategy
1 Operationalize Zero Trust security across the IT environment
2 Protect against ransomware and other endpoint and network threats
3 More efficient threat detection
By applying these actions consistently
to their multi-cloud environments,