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File a Complaint
If you have a problem with your national bank or federal savings association, and want to submit a complaint, the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group may be able to help. The OCC regulates national banks and federal savings associations.
Some issues that we cannot help with are:
Give legal advice;
Act as a court of law or as an attorney on your behalf;
Become involved in matter that has been litigated or is being litigated;
Advocate for either party; or
Seek monetary compensation.
Follow the steps below to learn about our complaint process.
1. Before You File
Try to resolve your issue directly with your bank first.
Check our Help Topics page to see if any of the topics address your issue.
2. Check to Make Sure We Regulate Your Bank
We can only assist customers of national banks and federal savings associations regulated by the Office of the Comptroller of the Currency (OCC), and we can only assist with areas under our supervisory jurisdiction. There are other types of banks that are regulated by other agencies. It is important to make sure that your bank is regulated by the OCC before seeking our assistance.
Still unsure who regulates your bank? Contact us for help .
3. Gather the Information You'll Need to Include in Your Complaint
About You
Your complete name and mailing address, as they appear on your bank's records.
A phone number where we can reach you.
Your email address.
If you want us to communicate with your attorney or other representative directly, you must complete the Representative Contact Information section of the form. Make sure you have given this person authorization, such as power of attorney or written expression, to represent you.
About Your Bank
Name and address of your bank.
Type of account. If you are unsure of the type of account, contact your bank for assistance or review your most recent statements.
The name of the person(s) you have contacted at the bank about this issue.
Whether the bank has responded to your complaint.
An Explanation of Your Complaint
Please provide a concise explanation of your complaint. The online form requires that you limit your explanation to 4,000 characters or fewer, but we encourage you to provide as much detail as possible within that space.
Additional Information
The online compliant form does not accept attachments. If you have supporting documentation, you will need to fax or mail the documentation. To avoid duplication, please include your full name and case number (once one has been assigned) on any supporting documentation you submit. Do not include your social security number.
4. File Your Complaint
30-Minute Time Limit
For security, our online form has a 30-minute time limit for completion once you begin. If you're still working on the form when the time limit is up, the information you entered may be lost. To avoid this, gather all the information you need before starting.
Ready to File?
I've tried resolving my issue directly with my bank.
The OCC regulates my bank.
I've gathered all my information.