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The importance of service to your customer experience can’t be overestimated – but it can be overlooked.
Superior customer service is one of the most effective ways to distinguish your organization to attract new customers and retain your existing community. Yet many businesses fail to invest in robust, comprehensive development for their service teams.
The Service Excellence Model provides accurate and actionable feedback to your service team.
Service Excellence measures 18 specific and relevant service practices using a nuanced questionnaire that is less transparent than other models on the market, providing you with more credible, accurate, and actionable insights. The fast, high-impact feedback that Service Excellence delivers helps your team develop a deeper understanding and context for their work and the critical role it plays in your organization’s overall strategic goals.
Service Excellence will:
Give your service professionals insight into their current approach
Give your service professionals important feedback from the manager’s perspective
Provide alignment to strategic organizational goals
Help your service team understand the behaviors important for success
Foster a customer-centric culture
Available in up to 18 languages
30+ years of research