Page Text: Frequently Asked Questions
What are the differences between the various packages?
While every package includes the Phonexa marketing suite of solutions—Call Logic, LMS Sync, E-Delivery, Opt-Intel, Lynx, and Cloud PBX—there are notable differences between the packages. Certain features respective to each platform may become more available on higher tiered packages. Other fixed costs, like the price per ping, may change between packages.
How will I be billed?
Billing occurs on a monthly basis to include monthly usage. Bills are sent to the user in a method outlined in the agreement at the beginning of service.
What if I go over my included usage?
In the event a user goes over their included usage they will incur additional usage fees. All overage fees are presented in the agreement and will be clearly communicated by account specialists. Phonexa takes steps to ensure users are never caught off-guard by “hidden” fees.
What if I don’t need one or some of the platforms/solutions in the packages?
Every package will include all platforms in the marketing suite at no additional cost. In the event you do not need one of the platforms, you are under no obligation to utilize other platforms and will not face any additional costs or fees. Unused platforms are there for your convenience should the need ever arise.
Do you have tiered pricing or custom plans?
Both! We offer a tiered pricing plan featuring our Lite, Premium, and Enterprise plans. The Enterprise plan is also a customizable plan with costs that are tailored to fit the needs of your specific business.
The best way to learn which pricing plan is best for you is to schedule a demo and connect with our dedicated team members who can learn your needs and find the best solution.
Is there a contract?
Yes, companies and individuals who want to become Phonexa users enter into a contract agreement. The agreement is the result of a thorough understanding of your needs and goals by our team. Getting the agreement that suits your business starts by beginning a conversation with our dedicated team members.
How do I know which plan is right for me?
Because every business is different, we highly encourage scheduling a demo with Phonexa so that our team can learn about your business and showcase the ways Phonexa can make a difference. While we encourage you to browse our website and read our blog to learn more about the Phonexa marketing suite, there is no substitute for a one-on-one conversation to learn which plan will work best for you.
Powerful alone. Better together.
Every solution Phonexa offers is enough to help companies grow, but when used together in one marketing suite they can push your business to new heights.