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How to evaluate/test Edraw products before purchasing?
EdrawMax online provides a 15-day free trial. If you think EdrawMax Online is worth trying, we provide resonable plans, which enjoys all the EdrawMax desktop features. You will not be constraint by the locations. No matter on the road or in the workplace, you can use EdrawMax conveniently.
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How to get an invoice/receipt?
After the payment, the information and invoice of your subscription will be sent to the registered email address immediately. If you fail to get an invoice, please submit your order reference and request to us in Edraw Support Center .
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How to get an education, government and non-profit pricing?
Edraw offers 30% off discount on the regular price for education, government and non-profit organizations users. Please find the Academic Plan on the pricing page.
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What's your tax exemption policy? We are a tax-exempt company/organization/school. How do we place an order?
For tax-exempt organizations, please proceed the payment first. After that, please submit your order reference and tax-exempt document to us in Edraw Support Center .
We will send the document to apply for the tax refund. The request usually will be processed in 1 business day after we receive the material and the refund could take 2-10 business days to reach your bank account depending on each bank processing time.
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Does the price include sales tax and VAT (value added tax) fees?
The pricing plans on the website does not include sales tax or VAT. Companies in the EU will pay 0% if they provide a valid company VAT number. Please process your order, and then submit your order reference and VAT number to us in Edraw Contact Support . We will assist to apply for a VAT refund to you.
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Will my subscription be automatically renewed?
The half-yearly plan and annual plan are recurring subscriptions and will continue until you cancel. The subscription is automatically renewed at the end of each term, and you will be charged for the subsequent term.
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Do you have multi-user subscription? Are there any quantity discounts?
Yes, we offer multi-user subscription plans for governments, enterprises, educational organizations, and any other industries. You can find the multi-user license price in the “Business” column on the pricing page . For a quote, please contact us at business@edrawsoft.com .
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How to get a refund of what I bought?
Please refer to the refund policy to process.
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What shall I do if I failed to order from online store?
Please send the screenshot and the website URL of the product you would like to order to sales@edrawsoft.com . We will assist with the purchase.
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Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit, or had a security authentication issue. Please send the screenshot and the website URL of the product you would like to order to sales@edrawsoft.com . We will assist with the purchase.
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Accepted payment methods.
Our website accepts PayPal, Credit Card, Bank/Wire Transfer. You can check all payment methods after adding EdrawMax Online into the shopping cart.
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How to cancel the subscription of EdrawMax Online?
To cancel a recurring subscription, please submit a ticket via the Support Center . Or you can also email us at support@edrawsoft.com .
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