Page Text: Frequently Asked Questions
What is customer service software?
Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers, collect, organize, and respond to customer support requests, and ensure the growth and satisfaction of your customers.
While most customer service software solutions solve for a specific use case, Service Hub is unique in its connection to the HubSpot CRM platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience.
Can HubSpot’s software integrate with third-party software and tools?
You bet! You’ll find more than 1,030 custom integrations in our App Marketplace . From JIRA to SurveyMonkey to Facebook Messenger, it’s easy to connect HubSpot to your service team’s favorite tools in just a few clicks — so you can spend less time toggling between different tools and more time interacting with your customers.
Can I implement HubSpot’s software without dedicated programmers/developers?
Yes. With automation and contextual guidance built right in, you can get started with Service Hub without involving developers. And if you’re looking for more customization and expertise, our solutions partners offer a wide range of specialized support to help you get the most out of your HubSpot implementation.
Will HubSpot help me and my team get started with the software?
Of course! We’ll help all Starter, Professional, and Enterprise users get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup. Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents.
What kind of customer support can I expect?
HubSpot’s award-winning customer support team is here to help with all your technical questions. Have a problem setting up your team? Can’t figure out how to create a sequence? No problem. Service Hub Starter customers have access to chat and email support, and customers using our Professional or Enterprise editions also have access to 24/7 phone support. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 6,000 partners for additional support.
Are HubSpot’s free CRM and customer service tools actually free?
They sure are! You do not need to sign up for a free trial to use HubSpot’s free CRM and customer service tools, so there is no credit card required to start using them. And as your business grows, our software grows with you. You can easily upgrade to any of our premium editions across HubSpot’s CRM platform. Learn more about HubSpot’s free CRM and customer service tools.
What makes HubSpot’s customer service software popular?
While Service Hub stands out for the power and ease of use of its support and help desk features, Service Hub is also popular for the way it helps you put the customer first. With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey. Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub, so your entire front office team can unite around a complete view of the customer.
Last but not least, you can easily sync Service Hub with more than 1,030 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.
My company already uses a CRM system. Can we integrate it with Service Hub?
Absolutely. HubSpot offers a fully supported, native Salesforce integration that’s easy to set up and use — and available to Service Hub Professional and Enterprise customers. We also offer integrations to many other CRM systems through the HubSpot App Marketplace .
How does Service Hub work with Marketing Hub, Sales Hub, CMS Hub and Operations Hub?
Service Hub, Marketing Hub, Sales Hub, CMS Hub, and Operations Hub are each part of HubSpot’s complete CRM platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit, to closed deal, to loyal customer.
My business already uses Marketing Hub and/or Sales Hub, and I’d love to get my customer service team using Service Hub. What’s the pitch?
Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.
Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey. And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.
How much does HubSpot’s customer service software cost?
You can get started with Service Hub for free. If you’re looking for more advanced features to help automate and scale your support operations, HubSpot also offers premium Service Hub features with its Starter, Professional, and Enterprise editions .
How much time does it take to implement customer service software?
You can get started with Service Hub in minutes, not months. The in-app onboarding process has automation and contextual guidance built right in, and with our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey.
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