Page Text: contractors and business partners.
How we store personal information
We may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about you, including information that we receive from third parties. We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure including by means of firewalls, password access, secure servers and encryption of credit card transactions.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
We store data until it is no longer necessary to provide our Services and/or to manage your Account. This is assessed by Stan on an individual basis and depends on different factors, including the nature of the information and data, the reason for collecting and processing this information, and any relevant legal or operational retention needs.
Use of personal information
We collect, hold, use and disclose the information we have to administer, provide, improve, analyse and personalise our Services and marketing efforts. We use the information we have in the following ways::
Provide, personalise and improve our Services. We use the information we have to assess your application for Stan Services, to provide products and services to you, to provide you with news, information or advice about our existing and new products and Services, to provide you with more effective customer service, to manage, operate and enhance our products and Services, to personalise and customise your experience, to provide you with access to our Service, to provide your updated personal information to us, our contractors or external service providers, and to conduct competitions or promotions on our behalf and on behalf of selected third parties. We also personalise features and content and make suggestions for you (including by making recommendations for tv shows and movies you may be interested in watching). In order to provide, personalise and improve our Services, we may also determine your general geographic location and your ISP to support network troubleshooting on your behalf.
Provide and conduct analytics, measurement and other business services. We use the information we have (including your activity on and off our webpage, such as our ads you see online or via social media) to measure the effectiveness and distribution of our ads and Services, and understand the types of people who use our Services and how people interact with our websites, apps and Services. We also use the information we have to conduct targeted advertising, to analyse our audience in order to assist with content selection, to better improve our user interface service, to conduct business processing functions for operation of our website, our Service or our business, and to improve our algorithms and display of content and advertising that are customised to your interests, preferences and experiences.
Communicate with you. We use the information we have to send you marketing communications, communicate with you about our Services and let you know about our Policies and Terms. We also use your information to respond to you when you contact us.
Maintain safety, integrity and security. We use the information we have to verify your identity, for credit verification purposes, transactions, fraud and credit worthiness, to prevent fraud, to maintain the integrity of our Service, to investigate suspicious activity, to investigate any complaints about or made by you, to monitor your compliance with, or if we have reason to suspect that you are in breach of, any of our terms and conditions, or if we consider that you are or have been otherwise engaged in any unlawful activity. We may also use the information we have as required or permitted by any law (including in accordance with the Act).
Administrative and business purposes. We use the information we have for our administrative, marketing (including direct marketing and targeted online advertising), promotional, planning, product/service development, quality control and research purposes, or those of our contractors, partners or external service providers. We may also provide information (including personal information) to our shareholders (e.g. Nine Digital Pty Ltd) and their related bodies corporate or to any of our other partners for the purpose of, for example, reporting, to provide data matching and targeted advertising services, and for any of the purposes disclosed in this Privacy Policy.
We may state a more specific purpose at the point we collect your personal information and we may collect and use the information we have to provide as part of business data to third parties if you have authorised us to do so.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
What happens if we cannot collect your personal information
If you do not provide us with the personal information described in this policy, some or all of the following may happen:
we may not be able to provide you with the products or services you requested, either to the same standard, or at all (for example, if you do not create a Stan Account, you will not be able to access Stan Services); and/or
we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions.
Disclosure of information
We may disclose your personal information in the following ways
Corporate Group. We may disclose the information we have to our employees, related bodies corporate, contractors or external service providers, or to our shareholders (e.g. Nine Digital Pty Ltd) and their related bodies corporate for the operation of our websites or our business, fulfilling requests by you, and otherwise in connection with providing our products and Services to you. We may disclose your personal information to these entities for the purposes disclosed in this Privacy Policy, for example, providing data matching and targeted advertising services and enabling us and these entities to better understand and meet your interests and needs.
Third party service providers. To maintain the operation of our websites or our business, fulfilling requests by you, and otherwise in connection with providing our products and Services to you, we may disclose the information we have to, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment and other transaction processors, promotions agencies, customer support providers, statistical analysis providers, data entry service providers, marketing, advertising and communications providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants./li>
Our business partners. You may have a relationship with one or more of our business partners, who we share certain information with for the above identified uses. We may disclose the information we have with our partners for analytical purposes, to coordinate with them on providing our Service, and for the purpose of providing information about the availability of our Service. Such partners may include, without limitation, existing or potential agents, business partners or joint venture entities or partners (including for clarity as part of a corporate transaction such as a merger or sale of shares or assets).
Analytics services. We may disclose the information we have to third parties and our partners in order to provide and obtain aggregated statistics, measurement reports, and analytics and insights that help us understand how people are engaging with our content, news, and other information about our existing and new products and Services.
Promotions. We may disclose the information we have to our sponsors or promoters of any competition we conduct or promote via our Services. This may include disclosing information we have with partners in order to offer joint promotions or bundling initiatives.
Targeted Advertising. Some of the apps and websites where Stan advertises, and for any advertising technology businesses that we may use to purchase, measure, deliver, enhance, or distribute our advertisements (including Meta, Google, Twitter and Microsoft), may receive certain personal information from us as part of our campaign targeting and measurement.
Law enforcement or legal requests. We may disclose the information we have to the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator. This may include, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary.
Other disclosures. We may disclose the information we have as required or permitted by any law (including as required under the Act), and to specific third parties authorised by you to receive information held by us. In addition, based on your settings or choices, information may be disclosed via social plugins and similar technologies, or our Service may contain the ability or tool which provides you with the option to share information or content externally (e.g. via text, email, or across other web and social media applications).
You acknowledge and agree that any identified third parties in this Privacy Policy are solely responsible for their own terms of use, and privacy policies and practices.
We may disclose the information we have to our external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your information do not breach the privacy obligations relating to your personal information. We may disclose your information to entities located outside of Australia, including, without limitation, our data hosting and Cloud-based IT service providers, other external technology and billing partners and service providers located in the United States and the European Union, and other third parties or partners operating in international jurisdictions (e.g. United States and European Union) where you have authorised us to do so.
Direct marketing materials
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent to both active subscribers and individuals who have cancelled their subscription with Stan, and may be sent in various forms, including mail, SMS or email, in accordance with applicable laws, including the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below), by using the opt-out facilities provided (e.g. an unsubscribe link), or by changing your settings in “Manage Your Account” on the Service. We will then ensure that your name is removed from our mailing list within a reasonable period. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.
Managing your personal information
You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe any personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
We request that you keep your information as current as possible so we may continue to improve our Service to you.
We may reject requests to access, correct or delete personal information that are not required by law (including by the Act) or are unreasonable, including any requests that would be unrealistic, impracticable, could require disproportionate technical work, are frivolous/ vexatious, jeopardise the privacy of others, or could expose us to operational risks (including instances of free trial fraud). We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for safety, integrity and security purposes as described earlier.
We may retain information as required or permitted by applicable laws and regulations (e.g. in accordance with the Act), including for our billing or records purposes, to comply with your choices under your Account settings, and to fulfil the purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.
Access to your Account information and profile
If you provide your login information or otherwise provide access to others to have access to your Account on our Service, those individuals will have access to information regarding the content you have watched, any ratings or favourites you have saved in “My List”, your Account information (including your name, email address, date of birth, gender, postcode or other information in the “Manage Your Account” section of our website), and device information. Anyone with access to your Account can also view the profiles you have available, where such individuals can navigate to and use, edit or delete profiles associated with your Account.
If you use any features that enable you to remain logged in to your Stan Account (such features which may be available on smart TVs, gaming devices, set top boxes, mobile devices, or other devices connected to a Wi-Fi network), those devices will remain logged in to your Account unless you later log out of those devices. If you fail to log-out of your Account, others may subsequently have access to your Account and information if they use the same device or network.
Links
Our website or apps may be accessed via smart TVs, mobile devices, set top boxes, laser projectors, gaming systems, and a number of other internet connected devices, which may contain links to other websites operated by third parties. We make no representations or warranties in relation to the terms or privacy practices of any third party websites/apps and we are not responsible for the terms or privacy policies or the content of any third party websites. Third party websites are responsible for informing you about their own terms and privacy practices.
How to contact us
Customer Service
For all general questions about your Account and for customer service queries, please submit a request via Stan Help and our customer service team will get in touch with you shortly.
Privacy Officer
If you have any questions or concerns about our Privacy Policy, complaints regarding how we handle your personal information or would like to make an access request, please contact us using the contact information below.
We will treat your requests or complaints confidentially and relevant information will only be shared within Stan on a “need to know” basis. All complaints received will be assessed by our Privacy Officer and all reasonable steps (if any) will be taken to remedy the complaint. Our representative will endeavour to respond to your complaint within 30 days of our Privacy Officer’s receipt of the complaint.
Please contact our Privacy Officer at:
Privacy Officer