Page Text: Listen to your customers wherever they are
Your customers interact with you across different channels, so meet them where they are. Use GetFeedback to:
Automate feedback collection at key touchpoints throughout the customer journey
Collect in-the-moment feedback across all channels, including website, email, SMS, and mobile apps
Easily analyze omnichannel feedback in one place to see your holistic customer experience
Empower teams to quickly act on feedback
It takes a village to deliver great customer experiences. Use GetFeedback to:
Drive actions in the systems your teams already use to get their work done, including Salesforce, Slack, and Jira
Easily share insights such as trends, sentiment, and key drivers across your organization
Understand customers more deeply by unifying CX data with CRM data, including Salesforce
Mike Cancel
Operations Manager
“GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we uncovered a need to enhance our chatbot experience and by acting on this feedback, we’ve seen an incredible 14% lift in chat customer satisfaction.”