Page Text: Multilingual website access and customer support
Xoom supported countries
Send to countries - Xoom lets customers send to over 70 countries. Supported destination countries depend on the money transfer type.
Send from currencies - Xoom only supports sending from USD, CAD, GBP and EUR.
Transfers to bank accounts and/or cash pick-up - Albania, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Chad, Chile, China, Colombia, Congo - DRC, Costa Rica, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Ireland, Italy, Ivory Coast, Jamaica, Japan, Kenya, Kuwait, Kyrgyzstan, Latvia, Liberia, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vietnam, Zambia and Zimbabwe.
Bill payments - Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicargua and Vietnam.
Multilingual website access and customer support
Xoom customers get website access and customer support in different languages, which include English, French, Spanish, Italian, German, Filipino, Chinese and Arabic.
Where Xoom could improve
Handling customer complaints - Some customer reviews on Trustpilot and the Apple App Store complain about rejected transfers, of transfers not going through, of not getting refunds for failed transfers and of long processing times. In addition, these complaints are typically left unaddressed.
Xoom score
Xoom can improve its score in this section by replying to and addressing its customers' concerns in a timely manner.
Trust & Transparency
38
What Xoom does well
PayPal Inc. owns Xoom. PayPal is licensed to provide money transfer services by the U.S. federal government as well as by various U.S. state governments and agencies.
It holds client funds in segregated bank accounts.
Xoom uses 128-bit encryption to safeguard all customer information that is transmitted online.
Challenges Xoom faces
There are issues surrounding transparency in exchange rates owing to the exchange rate margin that Xoom applies, and this is reflected through some Trustpilot customers’ Xoom reviews. The company could improve the way it addresses customer complaints about transfer delays and not getting refunds in the case of failed transfers.
Xoom score
While Xoom rates as Excellent on Trustpilot, scoring 9 out of 10, it can do better by effectively addressing the concerns put forth by its customers.
How to sign up to Xoom
Step 1
Sign up with Xoom
Sign up via the website or app. You can use your PayPal details if you have an account
Provide your personal information