Page Title: FAQS — Gippsland Country Music Festival

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Page Text: On Day Tickets - $125.00 + b/f Children’s Tickets (0-10) - $5.00 Youth Tickets (10-17) - $40.00 + IS THERE A LIMIT TO HOW MANY TICKETS I CAN BUY? You can buy a maximum of 10 tickets per transaction. Please keep in mind that all tickets must match the name of the attendee. + I NEED TO CONTACT SOMEONE ABOUT A TICKET? Get in touch with the friendly Moshtix team and they'll help. Click HERE to get in touch. + DOES MY NAME NEED TO BE ON THE TICKET? Yes! This is a security feature to protect you from fraudulent tickets or scalping. If your name is not on the ticket, please see the next question. + I'VE GOT A TICKET BUT MY NAME ISN'T ON IT You’ll need to complete a name change through Moshtix. Click HERE and follow the easy steps. + HOW OLD DO I HAVE TO BE TO BUY TICKETS? You can purchase tickets as long as you have a Moshtix account and valid credit card. All Youth Ticket holders (Age 10 - 17) and Child Ticket Holders (0-10 years old) must be accompanied by a ticket-holding parent/legal guardian. + CAN I BUY A TICKET FOR SOMEONE ELSE? Yes, however orders cannot be split up. If you purchase for someone else with multiple tickets in one order, you will have to have the ticket holders name and email address ready when purchasing. All tickets require the person’s name to be on it. + DO YOU OFFER PAYMENT PLANS? Not currently. Apologies. + WHAT IS YOUR REFUND POLICY? All Gippsland Country Music Festival ticket purchases are final sales, no refunds or exchanges. The festival takes place rain or shine. If due to covid-related restrictions the event is unable to go ahead on the date planned, the event will be rescheduled for another date later in the year and all tickets will remain valid. In such a covid-related event, people who are unable to attend the new date and require a refund for that reason will be able to do so. + I NEED TO CHANGE THE NAME ON MY TICKET? We get it, sometimes plans change. In order to complete a name change, you will need to login to your Moshtix account and choose the ‘name change’ option. Ticket Reissues do incur a cost. Make sure you have the name & email of the person who will be receiving the new ticket. Tickets can be reissued a max of twice. EVENT FAQ’s + WHAT TIME DO GATES OPEN? 11:00am Gates Open Live music from approx. 11:30am to 9:30pm 10pm Gates Close + WHAT TIME DOES THE EVENT FINISH? Gates will close after the final performance. The event is scheduled to end around 9:30PM + DO I NEED CASH OR CARD? Bring along your paywave debit/credit card as the festival is a cashless event. + CAN I BRING FOOD? You may bring a small quantity of your own food/snacks (chips, sandwiches, etc.) in a cooler bag or picnic basket. Eskies, large bags and large amounts of food are not permitted due to security requirements. We’ll also have a range of delicious food and drink options at our food trucks! + CAN I BRING DRINKS? No. Gippsland Country is fully licensed which means that BYO alcohol, soft drinks and liquids are not permitted, but there are plenty of alcoholic drink options available for purchase from our food and drink vendors. You can still bring bring empty water bottles for refilling inside the festival. + CAN I BRING IN CHAIRS, PICNIC BLANKETS OR RUGS? Yes. There will also be plenty of areas to sit, stand or seek shade if needed. + PROHIBITED ITEMS Apart from the obvious illegal things, you CANNOT bring: Eskies and Large Bags Alcohol, Soft Drinks and Liquids (empty refillable water bottle is fine) Glass of any kind (Bottles, Jars etc) Gas Bottles, BBQs or cooking devices of any kind Triangas, nitros bulbs etc

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GENERAL FAQ’s ticket FAQ’s EVENT FAQ’s ACCESSIBILITY/MEDICAL + WHERE AND WHEN DOES GIPPSLAND COUNTRY MUSIC FESTIVAL TAKE PLACE? + CAN I PARK AT THE FESTIVAL? + CAN I BRING THE KIDS? + CAN I CAMP? + DO I NEED CASH OR CARD? + CAN I BRING FOOD? + CAN I BRING DRINKS? + PROHIBITED ITEMS + ARE THERE ANY PASSOUTS? + HOW MUCH ARE TICKETS? + IS THERE A LIMIT TO HOW MANY TICKETS I CAN BUY? + I NEED TO CONTACT SOMEONE ABOUT A TICKET? + DOES MY NAME NEED TO BE ON THE TICKET?
 + I'VE GOT A TICKET BUT MY NAME ISN'T ON IT
 + HOW OLD DO I HAVE TO BE TO BUY TICKETS? + CAN I BUY A TICKET FOR SOMEONE ELSE? + DO YOU OFFER PAYMENT PLANS? + WHAT IS YOUR REFUND POLICY? + I NEED TO CHANGE THE NAME ON MY TICKET? + WHAT TIME DO GATES OPEN? + WHAT TIME DOES THE EVENT FINISH? + CAN I BRING IN CHAIRS, PICNIC BLANKETS OR RUGS? + DO I HAVE TO WEAR MY WRISTBAND THE ENTIRE TIME? + WHAT IS YOUR RE-ENTRY (PASS-OUT) POLICY? + WILL YOU BE NEEDING EVENT VOLUNTEERS? + CAN I DRIVE? + WILL THERE BE VEGETARIAN, VEGAN AND GLUTEN FREE FOOD OPTIONS? + WILL THERE BE ATM'S ONSITE? + WHAT PRECAUTIONS DO YOU HAVE IN PLACE DUE TO COVID-19? + DO YOU HAVE A CARER / COMPANION CARD POLICY? + CAN I GET SOME INFORMATION ON ACCESSIBILITY? + WHAT'S THE SITE LIKE FOR GETTING AROUND? + IS THERE PARKING CLOSE TO THE SITE ENTRANCE FOR PEOPLE WITH ACCESSIBILITY NEEDS? PRIVACY POLICY CONDITIONS OF ENTRY SITE RULES Gippsland Country Music Festival acknowledges the Boon Wurrung People and Gunaikurnai People as the traditional custodians of the land in which our festival is held, and pays respect to elders past, present and emerging. 

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