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The latest opinion pieces by industry thought leaders
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Consumers are willing to be inconvenienced, as long as it's on their terms, writes Katie Thomas, who leads the Kearney Consumer Institute.
Katie Thomas • Feb. 8, 2022
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To benefit from returns, retailers need to enhance the customer experience, optimize costs and preserve revenue, write Alvarez & Marsal's Michael Simoncic and Alfredo Lozano.
Michael Simoncic and Alfredo Lozano • Dec. 23, 2021
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There are benefits and risks to each strategy, writes Gad Allon, faculty director of the Jerome Fisher Program in Management and Technology at the University of Pennsylvania.
Gad Allon • Dec. 9, 2021
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Given supply chain issues, retailers should promote what they know is in stock, writes Vincent DeSantis, director of Retail Facebook Business Group.
Vincent DeSantis • Oct. 27, 2021
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Workers are not responding to these cues as they traditionally have. Why? Most retailers are using an outdated hiring playbook, write Alvarez and Marsal's David Ritter and Conor Gaffney.
David Ritter and Conor Gaffney • Sept. 23, 2021
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Retailers that survived the pandemic should adopt these practices of the winners, who had a few critical things in common, writes Bill Kearney, managing director of White Oak Commercial Finance.
Bill Kearney • Aug. 18, 2021
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Department stores still have a strong value proposition, if only they can reimagine their experience, write Alvarez and Marsal's Mohit Mohal and Jonathan Sharp.
Mohit Mohal and Jonathan Sharp • Aug. 11, 2021
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The key is adding data into the mix — from all places and in as real time as possible — so retailers can make better, more informed decisions, writes Deloitte's Christina Bieniek.
Christina Bieniek • June 3, 2021
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Retailers of all types would do well to develop their curbside pickup capabilities further, writes Euromonitor International's Bob Hoyler.
Bob Hoyler • May 13, 2021
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Pay attention to these five areas as you plan for the future, writes Kaufman Rossin's N.K. "Trip" Tripathy.
N.K. "Trip" Tripathy • April 20, 2021