Page Text: Keep your purchases, and your money, more protected with a PayPal account.
Protected purchases.
Got the wrong thing or an item didn’t arrive? Dispute an eligible PayPal purchase and we’ll help you get your money back.
More about Buyer Protection
Refunds on return shipping.
Whether it’s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, we can refund your return shipping costs on eligible PayPal purchases with Refunded Returns.*
Get your money back on return shipping.
1
Sign up for a PayPal account , and activate Refunded Returns. Then go shopping and pay with PayPal.
2
If you return an eligible purchase, submit a request with proof of return** within 30 days of return and 150 days of purchase.
3
Your refund will appear in your PayPal account, usually within 5 business days.
Already activated Refunded Returns?
Log in to request a refund from the original transaction.
What can you claim on?
As long as your refund request is in line with the seller’s return policy, you’re eligible for a refund on your return shipping.
What’s eligible?