Page Text: AI under the hood: Portal's Smart Camera
Does Portal keep a copy of my video calls?
Meta doesn't listen to, view or keep what you say or what your camera captures on a Portal call. We do offer in-call features that may capture portions of your calls. Like when you use “Hey Portal” during a call. For more information on how “Hey Portal” works and what information it collects, see here .
How do “Hey Portal” voice interactions work? What information are you getting from the microphone?
“Hey Portal” is a wake word that lets you use your Portal hands-free. If available in your language, simply say “Hey Portal” when you want Portal to start a video call, check the weather or respond to other commands. Portal activates when it hears “Hey Portal” and gives you a visual confirmation at the bottom of the screen. When your Portal hears the wake word, it will start to record your voice interaction and send it to Meta servers in real time to respond to your request.
A trained team may review a sample to make our voice services smarter and more accurate. You can view, hear and delete any of your “Hey Portal” voice interactions in your Meta activity log. You can also turn off storage in Settings at any time.
When you turn Portal's microphone off, Portal won't listen for the wake word, and voice control will be disabled. You can view, hear and delete your Portal's voice interactions in Portal Settings or in your Meta Activity Log, and you can manage whether Meta stores your voice interactions in Portal settings. For more information about “Hey Portal” voice interactions, see here . If you have Alexa enabled on Portal, you can manage your Alexa voice history in the Alexa app.
What information collected from Portal is used for advertising on Meta?
When you use Portal, we collect information in a similar way to other Meta products. Some of this information, including the fact that you logged in to your account or made a call, or how often you use an in-call feature or app, may be used to inform the ads that you see across Meta. For example, if you make lots of video calls, you might see some ads related to video calling.
Meta does not listen to, view or keep what you say or what your camera captures on a Portal call.
We do offer in-call features that may capture portions of your calls. Like when you use “Hey Portal” during a call. For more information, see here . Meta does not use what you say on a Portal audio or video call for advertising.
Does Portal show ads?
Portal does not show ads from Meta. Some third-party services on Portal (e.g. music partners) may embed ads in their content in the same way that they do when providing their services on other devices. Meta does not use anything you say on a Portal video call or any of your voice interactions for advertising.
Who can I call on Portal and who can call me?
Portal is designed to help you connect more often with your loved ones. With Portal, you can call, and be called by, your Facebook friends, as well as WhatsApp contacts (if you log in with WhatsApp). You can also save Facebook or WhatsApp contacts as favourites on the Portal home screen for quick access. If you share your device with another owner, that owner's Facebook or WhatsApp contacts can also call your Portal and be called from your Portal.
For more information, see: