Page Text: January 12, 2017 at 11:09 pm
Dear Mr Stephenson,
I recently cancelled my Directv because your company and most of its employees (mostly the sales team) have done nothing but lie to me from the beginning.
Let me start off from day one! I was on the phone with your sales consultant for at least an hour and half and I was promised a wireless genie for FREE for switching over and all the channels I requested at the price they had given me, as well as the promise to switch back to AT&T UVERSE for FREE if I did not like the directv…. WELL!! The tech guys arrived (who were great), and I had asked if they had the wireless genie, which they replied “No, it wasn’t in the agreement”!!!! So I then contacted directv, they proceeded to tell me there was nothing they could do about the genie and that if I wanted it I would have to pay the $100. So I stupidly paid!!!! So once they installed I realized I did not get all the channels that I had been promised. So, again, I called Directv and AGAIN they told me if i wanted those channels I would have to select a different package, which was obviously more expensive! SO I STUPIDLY AGREED!!!! Then it came time to pay the bill, not only did you combined 2 months, I paid for the genie AGAIN! And AGAIN, there was nothing they could do about it except for a measly 25$ credit for the trouble I had gone through. I continued to have issues with directv, and I’m sure you’ll be able to tell if you bring up the call log on my account. So I wanted to switch back to AT&T UVERSE. HAHAHAHA well that was another lie that the sales consultant had told me. I called directv once again and they told me I would have to pay a penalty for terminating my contract early. Such a lie! so not wanting to pay the fee, I kept the directv. And my bill went up more and more, even within the 12months, which again there was NOTHING they could do about it.
Fast forward a couple months, I had to move. I told your moving department I DO NOT WANT TO, BY ANY MEANS, EXTEND MY CONTRACT I JUST WANT TO MOVE IT! The technician came to install and everything was fine. Until I realized my contract had been extended. Obviously, I was extremely unhappy. I decided to cancel it. I could not reach Directv, because I kept getting transferred to AT&T and even though you have merged, neither company knows what the hell is going on with the other company. So eventually I got to speak to one of your supervisors, Arthur, who was extremely helpful and wonderful. HE said my bill was up to date and to end the contract I would need to pay $200, which I paid with him on the phone and he said that was the only amount I would pay ever again. Well, today i got a Directv bill for $163 and some change but my service has been disconnected. So I called Directv, well they cannot tell me whats going on because they can’t access my account because its been disconnected.
So, Mr Stephenson, please explain to me how on earth you run this company and why I have another BILL?!!!! I do not want to give directv another penny. Also, just so you know Ive had people see my directv dish on the house and knock on my door and asked if i would recommend DIRECTV, to which I reply ” ABSOLUTELY NOT!!” I also make sure all my friends, family, and anyone I meet know about my experience with directv. Come to find out, I’m not the only one that this has happened to and I’m not the only one that feels taken advantage of.
Kindly explain.