Page Text: July 26, 2017 at 11:52 pm
Since Pan Am I have flew with AA on all my trips back & forth to Barbados; I am not one to complain even though I may have many reasons to but after my last trip I have no other choice but to and will not be ok until I say something. My flight from Boston on July 6 was suppose to leave at 6:am, the flight was delayed causing me to miss my connecting flight to Barbados; no reason was given and no one said anything as to why the flight was delayed. I never got to Barbados until about 10:pm that night compare to 2:pm. I left Barbados on July 17 at about 3:45 pm to reach Boston about midnight that same night and I never got to Boston until about 2:pm the next day. The folks who were working with the wheelchairs were very slothful and non professional causing me to miss my connecting flight and by the way, there is not enough time in that Miami Airport for international connections, having to clear customs etc. I was given a voucher to stay at the Double Tree Hotel, some people got vouchers to buy food but I did not get any. They had put me on a 6:56 flight on the 18th to Boston only to hear when I got to the airport that that flight was cancelled and I knew nothing about it. I was so totally frustrated at this point, I wanted to screamed but tears came to my eyes because I needed to get home to meet my mom coming home from respite care. They told me I would either have to go on stand by or wait for the 5:45 pm flight as though I did not have a choice in the matter. They found a seat for me for me on the 8:45 am flight but it was a down grade because I was first class back and forth. The plane was stuck on the runway over an hour for whatever reason causing yet another late flight. Thank God for travelling mercies; I understand things happen and they will continue to but I still want to be treated like a human being and with respect. I love flying with AA but this was a bit too much. In 2013 I bought a ticket to take my mom to Barbados for her niece’s funeral but she was unable to go due to her being ill; of course I don’t expect AA to say “o your mom did not make the flight so here’s your money back.” I never contested it but I am now, I don’t have $500.00 to give away like that. Again, I was to attend a wedding in Indianapolis in 2016, and once again my mom ended up in the hospital so I had to cancel; another $300.00 down the drain. Now I think for all this I need some kind of recompence, I will leave it up to your good conscience to decide, I look forward to hearing from you asap, thank you.