Page Text: July 30, 2021 at 12:40 am
customer-service-contacts/
To whom it may concern. My name is Jordan Pollard. I placed an order for my family on the 14th or 15th of July.
We live in Aurora, Ohio. Our drive to the Solon’s Papa John’s is roughly 40 minutes away. We have 5 pizza companies here in Aurora but we favor Papa John’s. I was at home and placed an order directly with the store, not with the online order rep. I contacted the store directly because I wanted all flat bone in wings. I’ve made this request in the past and it was never an issue. A female agent took the call and said “let me ask my manager” He was in the background and I heard him say yes. The agent returned to the line and confirmed my request for all flats.
My husband was coming from work and I asked him to stop by Papa John’s and pick up our order. He was unaware of all the items I placed. It wasn’t until he got home that I told him our order was not correct. This was the first time in years Papa John’s has ever messed up our order. I ordered two large pizzas one with 2 toppings the other with three, A 2 liter Pepsi, a small order of BBQ boneless wings, and a small order of all flat hot wings. Over a $40 order. Our 15 yr old daughter was very upset she didn’t get her boneless wings. I was upset I didn’t get my Pepsi and all hot flats. And my husband was upset the hot peppers in our pizza boxes were very old. Plus he was upset he had to hear us all complain.
I called and spoke with the manager. He explained they were really busy. That we should’ve returned that day not knowing we were 40 minutes away. He ultimately agreed to replace our entire order for the trouble. I explained the pizza for my husband and boys were fine except the hot peppers. But he insisted on replacing the full order. He said he would add my name to his list and that I can replace my order anytime. Today Thursday July 29th I called and spoke with a Dan. I asked if he saw my name on the books and he said no. I began to explain our entire situation. He said he didn’t remember and that he would have never replace an entire order. He asked who I spoke to, and I didn’t know. He said “ Well more than likely it would’ve been me the general manager” He said “I will only replace one large pizza”. I felt this was a complete insult and that I didn’t want his free pizza when half my order was wrong. He then had the audacity to offer me a 12 wing order and a Pepsi. I was totally upset but maintained my composure. I told him I was contacting corporate, and that my family makes more than enough money not to have to lie about a $40 order and that I’ll never order there again. He than said “Go ahead, all corporate is going to do is call me and ask what happened and then you really won’t get anything” Discussed I said I’ll take my changes and hung up. I have never experienced such rudeness at any restaurant. I appreciate what they do and often leave a decent gratuity.
APOLLARxxxx @HOTMAIL.COM