Page Text: Use the Eway merchant portal to partially or completely refund any customer transaction.
No need to re-enter customer information
Notified immediately within MyEway that the refund is successful
Quick and simple refund process
Refunds
Token Payments
Once a customer securely saves their information during checkout on one of your sites, they will never have to re-enter their details again. Also known as token payments, this feature is designed to increase sales, drive repeat purchases and enhance the customer experience.
Speed Up the Checkout Process
Make purchasing quicker and easier for repeat customers.
Enhanced Security
Card data is safely secured on our Eway server.
Reduce Cart Abandonment
Stored details means fewer shopping cart abandons.
Automated payments with voice recognition
Thanks to Eway’s Interactive Voice Response (IVR) system, customers can call your business, enter credit card details, and make payments over the phone that will be processed instantly.
Simplify payment process
Streamline operations with easy to understand voice prompts.
Minimise costs
Reduce staff overheads with automation.
Increase payment options
IVR Payments
Agent Assisted Payments
Eway’s Agent Assisted Payments solution allows your call centre team to take payment details over the phone for your customers in a secure, compliant way, and in line with the Payment Card Information Data Security Standard (PCI DSS). This reduces your PCI DSS responsibilities with handling payment information in your call centre, all while maintaining a superior customer experience where your customers can speak to a real person and avoid hand-offs for payment processing.
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Reduces your business’ PCI DSS scope
Our Agent Assisted Payments solution allows you to securely capture card details to process a payment or tokenise the card for future billing over the phone (so customers don’t need to re-key information again) - without the burden of PCI DSS requirements.
Instant transaction result & reconciliation
Each transaction result (approved or declined) is instant (while the operator is connected to the caller) and can be automatically reconciled with your Customer Relationship Management (CRM) or billing system with a receipt and reference number.
No hardware or additional set-up required
Doesn’t require any hardware installation or additional trunk set-up in your call centre’s phone system.
Multi-Currency
Use your NAB account to accept and charge in multi-currency options. Expand your business to an international market and allow customers to pay you in their native currency. Our Multi-Currency option also enables you to take payments both online and manually.